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Fitbit Charge 3 keeps turning off

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‎02-22-2021 19:35

‎02-22-2021 19:35

My Charge 3 has started to turn on and become unresponsive soon after putting it on. I put it in the charger again and the battery has drained a lot. After a restart I try and put it on again but it becomes unresponsive again.

 

I have tried the restarting numerous times as per this link How do I restart my Fitbit device? but it has not helped.

 

Is there anything else I can do?

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‎02-23-2021 03:01

‎02-23-2021 03:01

@kieranoc It's great to see that you've visited the Fitbit Community!

 

Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope this helps.

Alvaro | Community Moderator

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