Fitbit Charge 3 lines one screen

[Ihsan99]

I’ve had my Fitbit for less then a year now and slowly these lines have appeared and all of a sudden the screen looks messed up, I’ve tried restarting and resetting nothing has changed. 😂 

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Ihsan99 Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Charge 3 screen showing lines and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[Sarahhooper]

I am having this issue too. I have tried restarting the device as it also getting stuck on the DND setting. The face just appears to be less responsive and doesn't let me restart the device or even scroll through the menu.

It is really frustrating that each time I buy a device it appears to last just as long as the next upgrade being available.

Please advise.

[Ihsan99]

Hi I’ve tried this still not working ☹️

[AlvaroFitbit]

@Sarahhooper It's good that the community is growing! 

Let me help you with this and thank you for sharing everything you have done to troubleshoot it. I have also created a ticket so our Support team can further assist you via email.

@Ihsan99 thank you for confirming this. As mentioned before you will be contacted by Support so please keep an eye on your email so you can work with them.

Keep me posted.

[DennyOB85]

Me too black lines on display screen

[AlvaroFitbit]

@DennyOB85 Welcome to the Fitbit Community!

Let me help you with the issue on the screen. You don't mention any troubleshoots so I suggest you restart your tracker by doing the following:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

Let me know how it goes.

[DennyOB85]

Did not work. Still have black lines across display face

Dennis >^..^<

[AlvaroFitbit · Accepted solution]

@DennyOB85 thank you for the quick reply.

Since you already restarted your tracker and the lines remained on the screen I have created a ticket for you too so our Support team can help you.

I'll be around.

[DennyOB85]

Thank you . Still have the lines across the display screen

Dennis >^..^<

[KristinBrown]

Hi there...I came on here to search for help with the same issue.  I have pixelated lines across the top third of my Charge 3 display and can't read my steps, heart rate, etc.  I've tried restarting and that didn't resolve the issue.

[Ihsan99]

Hi I’ve tried this but no luck ☹️

[AlvaroFitbit]

@KristinBrown Welcome to the Fitbit Community!

Let me help you with this and thank you for checking the instructions in this thread. I have created a new ticket for you. You will get an email from Support.

@DennyOB85 @Ihsan99 please await for the email from Support so they can further assist you. @Ihsan99 in your case Support has already contacted you so please update them on any instructions that they may have provided you.

Keep me posted.

[DennyOB85]

Nothing has changed. Still have lines across display screen

Dennis >^..^<

[Ihsan99]

Hi No one has contacted me yet 

[AlvaroFitbit]

@Ihsan99 @DennyOB85 thank you for your reply.

@Ihsan99 I was informed that Support has already assisted you via email. If you have any questions please contact them again or if you don't see the reply please check your spam and junk folders to verify that the reply wasn't directed to these folders.

@DennyOB85 as mentioned before, Support will contact you via email. When you reply to this thread you are replying to the Forums so please await their reply.

Let me know how it goes.