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Fitbit Charge 3 not responding

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‎09-08-2023 10:16 - last edited on ‎09-09-2023 16:52 by Fitbit Moderator

‎09-08-2023 10:16 - last edited on ‎09-09-2023 16:52 by Fitbit Moderator

  • My Charge 3 is completely unresponsive. I can't reboot it. Can't turn it on. It doesn't vibrate. Says it is charged in the app. Last updated this morning at 06.34 but now seems totally dead.

Moderator edit: Subject for clarity.

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‎09-09-2023 16:51 - edited ‎09-09-2023 16:57

‎09-09-2023 16:51 - edited ‎09-09-2023 16:57

@MoRae Nice to see you in the forums again. I will gladly help you get your Charge 3 working again. 

Thanks for the explanation and your initiative to solve this on your own. Even though the app shows that the device is charged, that was the status at the time of the last sync. However, the battery may be empty. In these cases I recommend the tips in the following article: Why isn't my Fitbit device's battery charging?. 

I was informed that you are in contact with support already. Keep in touch with support. They will provide you with a suitable resolution!

RodrigoM | Community Moderator, Fitbit

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