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Fitbit Charge 3 not tracking anything

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‎03-14-2021 04:35 - last edited on ‎03-15-2021 04:13 by Fitbit Moderator

‎03-14-2021 04:35 - last edited on ‎03-15-2021 04:13 by Fitbit Moderator

My Charge 3 wont track anything I do.

I tried restarting it by holding the side down for 15 sec while charging and had to reinstall it and I even went to the setting and did a reboot that way  and reinstalled it but it still wont track anything I do.

 

 

Moderator edit: subject for clarity

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‎03-15-2021 04:12 - last edited on ‎08-16-2024 06:37 by Fitbit Moderator

In response to QubertCool

‎03-15-2021 04:12 - last edited on ‎08-16-2024 06:37 by Fitbit Moderator

Hello @QubertCool, welcome to the community forums! @JohnnyRow, it's great to see you around and thanks for your input! 

@QubertCool, thank you for the information and for all the troubleshooting steps you've tried prior to posting! I was able to see that you have reached out to our Support Team. Since you have received assistance from them, I suggest you to update your case if you require further assistance or if you have any additional questions about the outcome of your case. 

Have a great day! 

Wilson M. | Community Moderator, Fitbit.

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3 REPLIES 3

‎03-14-2021 09:12

‎03-14-2021 09:12

Are you saying you end up with zero steps, distance, calories burned, stairs for daily totals?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎03-14-2021 09:16

In response to JohnnyRow

‎03-14-2021 09:16

It will not record any steps, calories burned, heart rate, nothing all the
time
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‎03-15-2021 04:12 - last edited on ‎08-16-2024 06:37 by Fitbit Moderator

In response to QubertCool

‎03-15-2021 04:12 - last edited on ‎08-16-2024 06:37 by Fitbit Moderator

Hello @QubertCool, welcome to the community forums! @JohnnyRow, it's great to see you around and thanks for your input! 

@QubertCool, thank you for the information and for all the troubleshooting steps you've tried prior to posting! I was able to see that you have reached out to our Support Team. Since you have received assistance from them, I suggest you to update your case if you require further assistance or if you have any additional questions about the outcome of your case. 

Have a great day! 

Wilson M. | Community Moderator, Fitbit.
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