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Gosh so very odd that you AND your father is experiencing the same issue at the same time. Hopefully a restart of your Charge 3 with get you both up and running. You WILL NOT lose any data doing this. Look here to see how it’s properly done: https://help.fitbit.com/articles/en_US/Help_article/1186.htm
😃 Please let me know if this answers your question and resolves the issue for the both of you.
I appreciate your help. There is no reboot on my settings and will not respond to button press. My screen was barely light enough to see before it quit. Maybe in a day or two I can try again. Juat irks me. Its only been 2 years.
Just throw your Charge 3 on it’s charger so when you want to revisit the issue in a few days at least (fingers crossed) your Fitbit will at least be fully charged and ready to troubleshoot when your ready.
Just wanted to check back in with you @Nikki79 I’m hoping you have found a resolution. If not I know I recommended restarting your Charge 3 manually. You can also try the restarting steps while it’s currently plugged into its charger. I think it’s certainly worth a try. 😃 Keep me posted
