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Fitbit Charge 3 screen black

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‎04-12-2021 21:03 - last edited on ‎04-13-2021 05:21 by Fitbit Moderator

‎04-12-2021 21:03 - last edited on ‎04-13-2021 05:21 by Fitbit Moderator

 My charge 3 screen went dim and now totally black.  It still syncs and collects data on my phone app.  I have tried multiple hard resets and changing clock face.  Nothing works.  It was purchased December 2018.  Now what?

 

 

Moderator Edit: Clarified subject

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‎04-13-2021 06:02

‎04-13-2021 06:02

@MLDOERFLER I hope you're doing well!

 

Thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎04-13-2021 08:29

‎04-13-2021 08:29

Good luck with customer service. I tried the same troubleshooting attempts that you did and they didn’t work. I contacted customer service and they told me my Fitbit’s warranty was expired so there was nothing they could do but offer me a discount on a new Fitbit. 

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