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Fitbit Charge 3 screen not working

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‎07-26-2020 04:05 - last edited on ‎09-15-2020 13:17 by Fitbit Moderator

‎07-26-2020 04:05 - last edited on ‎09-15-2020 13:17 by Fitbit Moderator

Screen turned completely white once (completely white lines on screen). Tried resetting while in charger, screen turned blank & didnt turn on anymore.

Since it was still syncing with phone, tried switching the clock settings. Appears to sync/switch the screen but screen itself does not turn on.

Is there anything else I can try?

Now it doesnt want to sync to the phone anymore so I'm not getting any data anymore

 

 

Moderator Edit: Subject format

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‎07-30-2020 11:44 - last edited on ‎06-21-2025 04:51 by Fitbit Moderator

‎07-30-2020 11:44 - last edited on ‎06-21-2025 04:51 by Fitbit Moderator

@mieke_mentens It's great to have you here!

Let me help you with your Charge 3 screen not working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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