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Fitbit Charge 3 shows horizontal lines

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‎12-05-2020 12:02 - last edited on ‎12-06-2020 07:24 by Fitbit Moderator

‎12-05-2020 12:02 - last edited on ‎12-06-2020 07:24 by Fitbit Moderator

Hello,

I was wondering if anyone can help.

 

I purchased my Fitbit charge 3 back in 2019, but at around July this year I noticed a small line across the screen. It was hard to see at first because the screen doesn't render every pixel.

 

I've noticed more and more now that the screen is starting to deteriorate.

 

 

 

 

 

It's quite difficult to capture it on camera but hopefully it's noticeable.

 

I've tried rebooting the device from the main menu and I also tried doing a long reset with the device plugged into the charger and the button pressed for 15 seconds. But neither restart has fixed the issue.

 

Is anyone able to offer advice and guidance? I bought this device directly from Fitbit 4th April 2019 to upgrade from my Fitbit Charge 2.

 

Kind Regards,

 

Calum

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎12-06-2020 09:11

‎12-06-2020 09:11

@calum122 Thanks for stopping by!

 

Let me help you with your Charge 3 screen not working correctly and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎12-06-2020 13:22

In response to AlvaroFitbit

‎12-06-2020 13:22

Oh okay thanks, fingers crossed then.

 

Thanks again

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