Fitbit Charge 3 stolen

[FB4TP]

Is there a way of diabling a stolen fitbit should it go online again?

Thanks

Moderator edit: updated subject for clarity. 

[SteveH · Accepted solution]

The bad news is that we can't disable fitbits and anyone can set up a lost/stolen fitbit on their account as though it were a new tracker.

The good news is that nobody can access your personal data which is held on the fitbit servers rather than on the tracker.

[FB4TP]

Thanks Steve, I appreciate the quick response.

[AmySimmons]

Thank you, your response clarified things for me too, I ‘bumped into’ someone who planted themselves there. Good to know what’s what!

[AndreaFitbit]

Welcome to the Fitbit Community, @AmySimmons.

I'm sorry to hear about your Charge 3. 

Keep on visiting the forums. 

[DebGai]

I’d think Fitbit would prevent anyone from using the program if they haven’t paid for it.

[AndreaFitbit]

Welcome to the Fitbit Community, @DebGai. Thank you for your feedback and comments.

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

Keep on visiting the forums. 

[ffis]

Is there a feature roadmap somewhere so that we can actually check which comments are being taken into consideration?

[AndreaFitbit]

Thanks for getting back to us and for your question @ffis. 

There's no a feature that tells which comments have been taken into consideration.

Keep on visiting the forums.