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Fitbit Charge 3 will not charge

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‎05-14-2021 16:25 - last edited on ‎05-15-2021 04:48 by Fitbit Moderator

‎05-14-2021 16:25 - last edited on ‎05-15-2021 04:48 by Fitbit Moderator

Charge 3 stopped taking charge

 

 

 

Moderator edit: subject for clarity

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‎05-15-2021 04:52 - edited ‎05-26-2021 12:12

‎05-15-2021 04:52 - edited ‎05-26-2021 12:12

Hello @LauraWiley1972. Welcome to the community forums! 

 

There a few factors that could prevent your Charge 3 to charge, for example, Dust and debris can accumulate over time and you can clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?

 

For a complete list of troubleshooting steps, I recommend visiting the following link: Why isn't my Fitbit device's battery charging?

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.

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‎05-15-2021 04:52 - edited ‎05-26-2021 12:12

‎05-15-2021 04:52 - edited ‎05-26-2021 12:12

Hello @LauraWiley1972. Welcome to the community forums! 

 

There a few factors that could prevent your Charge 3 to charge, for example, Dust and debris can accumulate over time and you can clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?

 

For a complete list of troubleshooting steps, I recommend visiting the following link: Why isn't my Fitbit device's battery charging?

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
Best Answer