Fitbit Charge 3 won't charge

[Chiro650]

Fitbit Charge 3 will not charge.  I have 2 different chargers.   I have cleaned posts with alcohol.  Tried various wall chargers.  Any further ideas would be appreciated.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Chiro650.

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with charging your Charge 3. Thank you for your efforts to resolve this, I am glad to help. I recommend following our complete troubleshooting steps including a restart from this help article: Why isn't my Fitbit device's battery charging?

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

Keep me posted on the outcome.

[Chiro650]

Thank you for your quick response.  I am not able to perform any of the above suggestions.   My screen is black and it won’t charge.  As mentioned earlier it has been cleaned and I used different power sources including a computer, to no avail.

Any further help is appreciated.  My charge 3 was purchased in June 2019.  I have the receipt.  Please advise

[LiliyaFitbit]

Thank you for your reply, @Chiro650. 

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.