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Fitbit Charge 3 won't charge

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‎05-21-2021 18:55 - last edited on ‎05-22-2021 04:13 by Fitbit Moderator

‎05-21-2021 18:55 - last edited on ‎05-22-2021 04:13 by Fitbit Moderator

I have had my Charge 3 for 2 years now and have never had a problem. I went to charge it one night and the plug wasn't working. That was two months ago and my app and watch both say battery empty. I bought a new charger in hopes it was that but it still won't charge. I have rebooted it once and have cleaned the prongs, how can I fix this?

 

 

Moderator edit: subject for clarity/format

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‎05-22-2021 04:17

‎05-22-2021 04:17

Hello @Lindseyfit13. Welcome to the community forums. 

 

Thank you for the detailed information and for the tips and steps you've followed. Seems that you've performed the suggested troubleshooting steps from this link. If that is the case, then my best recommendation is that you please reach out to our Support Team for further assistance. Note that you can contact them through chat or over the phone and you can click here to get connected. 

 

Make sure to explain the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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