Hello @Lindarhasa. It's nice to see you around!
Thank you for the information. If the inconvenience has persisted, I'd like to let you know that our general troubleshooting steps for syncing can be found in this help article: Why won't my Fitbit device sync?
If the issue persists, my best recommendation is that you please try to reach out to our Support Team for further assistance. Note that you can contact them through chat or over the phone and you can click here to get connected.
Make sure to explain the inconvenience and the troubleshooting steps you've followed, this way they can assist you from there.
See you around.
Wilson M. | Community Moderator, Fitbit.
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Best Answer