help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Charge 3

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-16-2020 07:41 - last edited on ‎09-16-2020 10:19 by Fitbit Moderator

‎06-16-2020 07:41 - last edited on ‎09-16-2020 10:19 by Fitbit Moderator

On Saturday afternoon my Charge 3 Fitbit suddenly had white horizontal lines appear on the screen. I have looked at this forum and tried all the suggestions, such as changing the clock face and restarting the watch but nothing has been successful.

Can you please help.

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎06-16-2020 08:21

‎06-16-2020 08:21

@TinaH18 Welcome!  Unfortunately, since you have already tried troubleshooting the device, I'd recommend you reach out to Customer Support for further assistance.  Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎06-16-2020 08:21

‎06-16-2020 08:21

@TinaH18 Welcome!  Unfortunately, since you have already tried troubleshooting the device, I'd recommend you reach out to Customer Support for further assistance.  Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
Best Answer
0 Votes