help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Charge 4 randomly stops counting steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-17-2022 16:03 - last edited on ‎12-14-2022 13:55 by Fitbit Moderator

‎08-17-2022 16:03 - last edited on ‎12-14-2022 13:55 by Fitbit Moderator

It tells me to make sure my battery is on unrestricted... Even though it is. It is on unrestricted. Is there a way to fix this? 

Best Answer
Labels:
1 REPLY 1

‎08-18-2022 11:47

‎08-18-2022 11:47

I am blind and get all my information from the iOS app on my iPhone. For months if not longer in order to get the app to update because of inconsistent software responses I have had to close out Fitbit and then reopen it in order to get the data to update. I hope that at some point the software will be updated so it Will respond more quickly as it has in the past. Maybe they will be able to figure out a way that you can use a three finger pull to refresh to get the screen to update without having to close out the Fitbit software and then reopen it.

Best Answer
0 Votes