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Fitbit Charge HR buzzing and none resoonsive

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‎01-10-2021 12:34

‎01-10-2021 12:34

Hi 

My fitbit has started to play up:

 

Started "buzzing" for long sporadic periods.

Screen display sporadically corrupted. Mixed up display. screen flickering/

 

Tried doing multiple soft resets with no improvement.

Turned off bluetooth on phone to disconnect link.

 

Any help advice apppreciated. I love the fitbit normally!

 

 

 

 

 

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‎01-10-2021 13:11

‎01-10-2021 13:11

Hi @RBealey,

 

You need to contact Support right away.  My Flex 1 started to do this and it turns out that the device was on it's last legs.  Since the device was out of warranty, there was nothing I could do, but thankfully, I had just upgraded to the Alta HR that day and was able to continue to be a part of the Fitbit family.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎01-12-2021 07:48

In response to DramaQueenDiva

‎01-12-2021 07:48

@RBealey Welcome to the Community. 

 

Let me help you with this and thank you for troubleshooting this issue. As @DramaQueenDiva said it would be best if you contact our Support team. For this reason I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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