Fitbit Charge HR not syncing with iOS, Android or PC, bluetooth issues

[somijay]

I got a Fitbit Charge HR back in April 2016, after doing a lot of research on which fitness tracker to get, I eventually settled for the Charge HR. I must say, I am a rather disappointed as my experience with the Charge HR hasn't been a pleasant one.

The claimed battery life of up to 5 days appears to be incorrect; at best I have seen on average 3 days. About a week or 2 now, my Charge HR has been having issues syncing with any of my devices; iOS, Android or even my PC. I have tried all the troubleshooting as detailed on the Fitbit website; I have done countless resets, I have done a factory reset (losing my unsynced data), I have removed the device and added it back with the result being epileptic at best and now its not syncing at all. It is obvious the bluetooth module or chip in Fitbit devices have issues, seeing that majority of the issues in the community have to do with syncing.

This may be the first and last Fitbit I will buy, as it is rather frustrating that the device is not functioning properly.

[Jlm072085]

I am having similar issues. But I find restarting the phone gets it syncing again. So not sure it's the Charge or the App?

[MaginB]

Welcome to the Community @Jlm072085 @somijay! 

@somijay I'm sorry to hear that you're experiencing this inconvenience I totally understand your frustration to this matter and the hard time that this might caused you. I highly recommend contacting Support so they can review your device history and tell you the options. 

@Jlm072085 Let me know if you experience this inconvenience again so I can further assist you, I'll be around :). 

Keep me posted! 

[Jreno]

charge hr has quit syncing with pc,bluetooth, and android phone on april 26.