Fitbit Charge HR not syncing

[GemHv]

I have tried everything suggested and it said my fitbit had updated but I haven't been able to sync it since the 8th November and now even the time has gone funny on it so I can't even use it as just a watch. No idea what the heck is going on with it. It's a Charge HR. My dad has tried for me, I've tried, my Fianceè has tried with no joy......

Any help would be much appreciated. 

Moderator edit: Updated title for clarity

[Parkerswife18]

We have done all of this without any success.

[Hwriter]

I have a new Charge 3.  Trying to get to sync burned through my phone's battery.  I went back to Fitbit 2.4 and all is well.  I much prefer it anyway.  Much more user-friendly, versatile & nicer to look at.

[Parkerswife18]

How did you return to 2.4

[SunsetRunner]

Tried it all-no success at all--------will try one more time

Don't work-to the trash

Wont get another one for sure

[Parkerswife18]

I have been trying over a month. None of it works. I'm filing a report with
consumer complaints.

[Hwriter]

@Parkerswife18 wrote:
How did you return to 2.4

---

I kept a copy of Fitbit 2.4 on my phone, on my MAC and on my PC so I could go back to it incase I didn't like the new dashboard.  I have tried to email the app to posters on this site before, but it was too big.  Today I put it on Google docs.  Here is the link so you can download it if you wish:

https://drive.google.com/file/d/0BwxU_lHaXvhrWHgtQUZEeE9ka2s/view?usp=sharing

Good luck.

[SunsetRunner]

I never could get it to work. So it is gone into trash now


Sent via the Samsung Galaxy S®6 active, an AT&T 4G LTE smartphone

[AndreaFitbit]

I apologize for the delayed response and thank you for sharing the steps to sync the device again @nellnell5kids.

Keep on visiting the forums.