Fitbit Charge battery problems

[itsladyj]

Dont charge your Fitbit with a wall charger!!!!!!! I bought my first Fitbit charge in mid February....after the first day or 2 of using it, the battery would last no more than 2 days. I contacted support, and they were pretty helpful and sent me a replacement within a few days. That second Fitbit had the same issue right when I got it...battery would last no more than 2 days even though Fitbit claims it lasts 5-7 days. And this was after turning off all the "extra" features... (Quick view, alarm, caller ID, etc). I contacted Fitbit again, notified them of the issue and again, they were helpful and sent another replacement (which I'm greatful for..great job to Fitbit for your customer service..it's excellent). When talking to customer support for the second time, I specifically asked them whether it was ok to charge Fitbit with a wall charger instead of though usb. Customer service assured me that as long as the wall charger was not a knock off it would be fine (I was using the wall charging block that came stock with my iPhone 6). I'm now on my 3rd Fitbit, and with this one I ONLY charge it with my computer, and it still works fine after nearly a month. My battery lasts about 7 days as of now. if you are having battery issues and get a replacement, I would recommend you only charge it with the usb cord and your computer and not using a wall charger. And Fitbit...I think you guys need to do some more research and see whether or not using wall chargers negatively affect the Fitbit battery and fix the issue if it does. Even though you say it doesn't, based on the 3 fitbits I've had since mid February, I'd say it does. It is so much more convenient to be able to charge with a wall charger instead of a computer, but not if it ruins the Fitbit!! But overall, very pleased with the product and their customer support

Moderator edit:  format and label. 

[SunsetRunner]

I should also note that in both instances when I had Charges die, they'd been plugged into a wall outlet overnight, not the USB port on my laptop.

I don't know if was A.) the duration of the charge (overnight), B.) the source of the charge (outlet instead of USB port), or C.) a combination of those two things that killed them.  But clearly one or both of those things is what killed them.

[cookiecarl]

I had NEVER used a wall outlet to charge my Fitbit.  I only used the USB connection to my desk top computer.  The system died in pieces.  Less and less functions available on the unit, shorter battery life even with eliminating ALL remaining displys on the unit and finally a battery life of a couple of hours and then nothing.
In terms of replacement I actually had it replaced twice during the warranted period.  The process wasn't smooth but I did succeed in getting a response.  I am now without a functional activity tracker.
I guess I will live another day without it...........for a while

[pamsie]

Interesting that you had problems even though you charged from your
computer. I hope they can work out the bugs because I love my fitbit!!

Moderator edit: personal info removed

[SunsetRunner]

The first time I asked for a replacement Fitbit had me jump through a few hoops first.  For example, they sent me a replacement charging cord to see if it was my cord that was faulty rather than the battery itself.  That was understandable and not a big deal.  I felt like I was treated very fairly and reasonably.  It wasn't until the replacement tracker died that I felt like Fitbit treated me poorly.

Also, I need to make a correction.  Both of my trackers that died after prolonged charging were Fitbit Surges (not Fitbit Charges as I stated above).  Sorry.  I got my models mixed up.  (Actually, I have owned Charges as well and never experienced battery problems with those.  It's only the Surges that kept dying on me.)

[Lisa0913]

Me too. I really find my Fitbit useful. Doesn't hold a charge and can't get it to Sync to my computer. Sync works on my iPhone & iPad.

So goes life.....

[Lisa0913]

So sorry. I'm still going. Seems the charge lasts longer from the plug in the bedroom than anywhere else.

If the Sync to the computer would work.....

[sugarpop]

What is the right amount of time to be charging my HR2 to avoid excessive charging (and ultimately damage the battery)?

[KateFitbit]

@sugarpop it should generally take around 2 hours to charge your Charge. 

[DorisLove]

How long is a charge supposed to last?

Mine will last about 2 days. Will show half battery life left, but turns off.

I have used it for a year...

It always lasted about 4-5 days only.

My daughter's lasts for over a week...

Advice??

[Donzey]

Thank you. I will go to a store and buy one as I only have the one I charge my iPhone with. If that’s the wrong one I don’t want to risk damaging my Fitbit by use by the cable and my iPhone wall connection.  

[SunsetRunner]

Thank you! Very helpful.

[Julieade]

I'm in the UK, what is a ul-certified wall charger?

[LucyAP]

Thanks for stopping by @Julieade! A UL listed charging device should feed the appropriate voltage to your tracker since it should abide by international safety and quality standards. This is why it is important that you use a UL certified/listed charging device. This information should be stated in the adapter itself.

I hope this helps, keep me posted with the outcome! 🙂 

[Danbee529]

How long should the blaze take to charge. Some days mine takes 30minutes and others hours.

[MarcoGFitbit]

Hello @Danbee529, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the forums. Please note that every Fitbit device takes from 1 to 2 hours to get fully charged when the battery is depleted. Meaning that it will take less time if your tracker or watch still has a bit of battery.

I hope this resolves your inquiry, if there's anything else I can do for you, please feel free to reply. 

[DorisLove]

My problem is that it won't hold a charge more than 1-2 days!
My daughter's lasts a week!!!
What to do??

[ACG]

---

@DorisLove wrote:
My problem is that it won't hold a charge more than 1-2 days!

What to do??

---

Hello @DorisLove

Feel free to check out the Fitbit Help Article:

Battery life
http://help.fitbit.com/articles/en_US/Help_article/1190

[MarcoGFitbit]

Hello @DorisLove, I hope you're doing well, thanks for taking the time to reply. It's nice to see you too @ACG, I appreciate your help. 

@DorisLove, I appreciate your participation in the forums and I apologize for the inconveniences you've experienced due to this issue. Please check the link @ACG kindly provided and follow the recommendations, if after trying everything here your tracker's battery is draining faster than usual, please let me know so I can determine what should we do next. 

Thanks again for your patience, I'll be waiting to hear from you. 

[DorisLove]

My Fitbit came w a wall charger, I have only used that one.

My daughter also has the same Fitbit, same charger, she only uses that wall charger, and no problems...

At the beginning it was keeping charge f 4-5 days....

I came back from vacation and had not worn it for 5 weeks.

It was totally drained, I charged it, lasted only a few hours. I guess it's time f a new one.

[MarcoGFitbit]

Hello @DorisLove, I hope you're doing well, thanks for taking the time to reply. 

Thanks again for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.