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Fitbit Charge locked up

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‎12-23-2018 05:44 - last edited on ‎09-06-2020 17:01 by Fitbit Moderator

‎12-23-2018 05:44 - last edited on ‎09-06-2020 17:01 by Fitbit Moderator

Hello,

 

I have a Fitbit Charge that has a half complete status bar across the screen and when I try to sync to my phone I get an exclamation in the middle of the status bar and it will not sync.

 

Any ideas on how to correct this to get it working again.

 

Thanks,

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2 REPLIES 2

‎12-23-2018 11:37

‎12-23-2018 11:37

Welcome to the forums!

 

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Look around the forums and join in on some of the discussions! Lot's going on!
Hope to see you around!

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎01-04-2019 22:37

In response to WendyB

‎01-04-2019 22:37

I would suggest restarting the Firmware update.

 

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