Hi,
Hope you’re well.
Quite frustrating the fact of having removed such an important service like getting in touch with efficient Fitbit Customer Support through email. Not all answers can be found in the forum and there are not always replies from moderators on the forums. Therefore, this is a really disappointing policy change from my point of view.
Putting obstacles to get in touch with support probably reduces the Customer Service workload, but leaves unhappy customers like myself who’ve been using your support service for 4+ years.
These forms are very limited: I can’t even add the label “complaint” or “Customer Support” or “other”.
Looking forward to hearing from you.
Many thanks,
