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Fitbit HR not syncing for sleep stats

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‎11-28-2020 16:20

‎11-28-2020 16:20

I have followed the steps advising to plug the charging cable in, put the Fitbit on there, hold down the button for 12 seconds. Does not work. Also have deleted and reinstalled, did not work either. All other stats are updated. 
thanks for your help!

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