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Fitbit app gets stuck when using exercise tracking

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‎05-05-2020 17:17 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

‎05-05-2020 17:17 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

Every time I try the exercise tracking, everything stops working. I can not click on any categories. The heart rate beats but that’s it   My steps show total but can’t click on to see more days. What’s going on?

 

 

Moderator edit: updated subject for clarity

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‎05-13-2020 10:36 - edited ‎05-13-2020 10:37

‎05-13-2020 10:36 - edited ‎05-13-2020 10:37

@DeeW Welcome to the Fitbit Community! Sorry for the delay in my reply.

 

Let me help you with your exercise tracking on your Fitbit app. By your description it seems that the issue is with the Fitbit app. If this is the case try logging out from the app, restart your phone and log back in. If this isn't the issue then please provide as much information so I can better assist you.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎06-10-2020 11:23

‎06-10-2020 11:23

The same thing happens to me. The only way I have been able to fix this is to delete the app and reinstall. The exercise I was recording vanishes. Steps keep syncing but everything else is "stuck"..

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