Fitbit app hangs when changing clock faces

[gnossp]

The only thing displayed when tapping "All information" for current clock face och tapping another clock face is a rotating symbol on a blank screen. It's possible to go back to the previous screen with the current clock face.

The fitbit was purchased a few days ago and this has never worked.

Tried

Restating Fitbit

Restarting phone

Reinstalling Fitbit app (incl clearing data/cache)

Removing Fitbit from app and re-pairing them.

Both app and fitbit should use the latest software.

Sync works well

Samsung Galaxy S5 Neo

Android 6.0.1

Fitbit app 3.4.2

Fitbit fw 28.20001.63.5

Any suggestions?

[MissH92]

Having exactly this issue. My boyfriend and I both have Samsung Galaxy S5 too and neither of us can get it to work. Any ideas??

[gnossp]

Changing phone solved the problem for me. Before that, same problem.