Fitbit app is not displaying my daily activities accurately-Charge 3

[AriesTan]

Hi,

My Charge 3 has not been displaying my daily activities accurately and it has been very inconsistent on display my daily activities.

I have been exercising 5 to 6 times a week for the entire August 2021 but it only reflects the past 7 days just now. And just yesterday it reflected that I did not exercise at all this week. It used to display my entire month worth of activities so I'd like to know what I can do. The device tracking is consistent but the information displayed on my app isn't.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @AriesTan.

Thank you for the information provided.

Our team has recently released a new version of the Fitbit app (3.45.1 Android and 3.45 iOS). For instructions on how to check your current version and update, please visit this article and open the menu "How do I update the Fitbit app?".

If you continue having difficulties to see your activities, please log out from your Fitbit account and log back in. In addition, I would recommend checking if they show in the online Dashboard here.

Please let us know if you have any questions.

[AriesTan]

Hi!

I updated my app, log out and login my account on my phone and the data
from my online dashboard still doesn't sync with my app. What do I do now?

[EdsonFitbit]

Thank you for your response, @AriesTan.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Feel free to contact us at any time.

[JohnWC2290]

My charge 4 has been like this for months. I have android app vs 3.45.1 and have done all the restarts, uninstalls and reinstalls suggested to no avail.

[EdsonFitbit]

Welcome to the Fitbit Community, @JohnWC2290.

Thank you for trying to resolve the issue with your Fitbit Charge 4 before contacting us.

In this case, I would recommend getting in touch with Customer Support. I'm pretty that they will do their best to provide a high level of support.

If you have any question, please let us know.

[JohnWC2290]

i spoke first to Cust Supp who then handed me off to warranty claims where I was told no warranty.