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Fitbit app is stuck, crashes when tracking activities

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‎04-30-2020 12:12 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

‎04-30-2020 12:12 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

Hi!!

 

It seems like my app has been crashing a lot and will not let me press on any of the "Today" page icons, it is like it is frozen? Anyone else have this problem? When I redownload the app it works but when I start to track my walk the app crashes and exits and when I go back in it won't let me click on the "Today" page.

 

 

Moderator edit: updated subject for clarity

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‎05-11-2020 10:04 - last edited on ‎12-23-2024 10:40 by Fitbit Moderator

‎05-11-2020 10:04 - last edited on ‎12-23-2024 10:40 by Fitbit Moderator

@JennaPamela I hope you're doing well! Sorry for the delay in my reply.

Let me help you with your Fitbit app not working as it should and thank you for troubleshooting this issue. Which phone do you have and which OS version is it running? Try logging out from the app, restart your phone and log back in. Also make sure the app is up to date and that your phone has enough internal memory.

Let me know how it goes.

Alvaro | Community Moderator

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