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Fitbit app not connecting with Charge 2

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‎07-10-2020 10:31 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

‎07-10-2020 10:31 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

Does anybody have a solution?  My Fitbit app on my smartphone searches for my Charge 2, and takes a long time to tell me that the device cannot be found, even though they are less than 6 inches apart.  I have uninstalled and reinstalled the app, to no avail.  Everything works fine on my tablet, but not on my smartphone.

 

 

Moderator Edit: Clarified subject

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‎07-15-2020 06:34 - last edited on ‎09-09-2024 14:19 by Fitbit Moderator

‎07-15-2020 06:34 - last edited on ‎09-09-2024 14:19 by Fitbit Moderator

@PeterAD Thanks for stopping by!

Let me help you with your Charge 2 not syncing with your Fitbit app. You can try the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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