09-21-2020
19:04
- last edited on
10-07-2020
12:22
by
AlvaroFitbit
09-21-2020
19:04
- last edited on
10-07-2020
12:22
by
AlvaroFitbit
Hello my my charge 3 fit bit seems to be frozen after the update that happened yesterday
after I did my routine exercise walking. I went to look at the stats but could not open that on the app it seems the fit bit is self is collecting data I can see the general data but cannot open the graphs and heart rate tabs or exercise. This item is not a year old and I find it good to keep myself motivated please find me a solution. I have noticed others comments that indicate that your follow up on these matters is less then exemplary I dearly hope this not the case.
Moderator Edit: Clarified subject
10-07-2020 12:23
10-07-2020 12:23
@Annette66atv Thanks for being part of our Community!
Let me help you with your issue viewing your data. So if I understood correctly the tracker itself is working fine but you can't view the data on the Fitbit app. If this is correct then it is an issue with the app not with the tracker and you can try logging out from the app, restart your phone and log back in.
Let me know how it goes.
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