Fitbit charge 2 battery

[Sackster77]

I’ve been a Fitbit customer for a few years. I had the charge HR which just recently died on me. I understand that happens. I just got turn charge 2 last week. Everyday my battery has been draining. I called earlier today and spoke with a nice gentleman who explained the battery test. He told me to call back. They said they can replace my Fitbit but I need to send mine back first. I requested to speak with a supervisor as I dont expect to keep two Fitbit’s but I also shouldn’t be without one for a week or two. I then spoke with a supervisor who basically said they won’t replace it with a new one; it’ll be used. Of course I can’t find the box I got it in from target and they won’t take it back without it. I now have a $130 piece of plastic that is useless. I’m infuriated. Never had I had such a awful customer service in my life!! I’m spreading the word to everyone: don’t buy a Fitbit!!

[USAF-Larry · Accepted solution]

Sorry to hear of your problems, @Sackster77.  It is a shame you cannot find the original box & receipt from Target, so you could return it with their 30-day policy.

[Sackster77]

Thanks. I’ve looked everywhere under the sun. 

[moviediva]

If you are sending it back to Fitbit do you need the box to send it back, cant you just package it up, and send it to them with a note inside and maybe an RMA # from them. 

[SpiritFire]

It seems highly unusual that they would replace your faulty tracker with a used one unless yours is out of warranty.  I know you'd really like to have your Charge 2 on all the time to track your steps, but it's worth sending yours in to get a properly working one!  Fitbit sends out replacements pretty darn quickly.  I had to have 2 of the Charge HRs replaced due to warranty issues and I got them in less than a week.  Hack to save your sanity in the future: take a picture of your new Fitbit product, in the package (all sides of the box), plus your receipt and any additional warranty and keep in a warranties folder.  Saved me on my last Fitbit.  I paid $18 for a 2 yr. extended warranty via Target and it was the best investment ever!

[SunsetRunner]

Their customer service used to be excellent but in the past year or 2 they have really gone down hill along with their products!!!  I originally had the charge hr, the band broke so they replaced the whole Fitbit. Now I’m having serious issues with my charge 2 battery. It won’t charge no matter what I try and I’ve tried several different options. Same as you I’m stuck with a tracker that doesn’t work. So glad I gave Fitbit $149 for some plastic.  I’ll be getting an Apple Watch next. Fitbit, I'm done with you and I tell everyone I meet how terrible your customer service has become. 

Moderator Edit: Format

[Kbienemann]

Same thing has happened to me! This is my fourth Fitbit. However, it seems like their products always die out after that two-year mark. Figure this time I might as well buy an Apple Watch at this point 

[SunsetRunner]

Lol funny you say that! I've literally had with Apple and their iPhone
with their updates! They recently did an update and automatically turned
on "wifi assist" Obviously I had no idea this was even a thing but within
2 days it used ALL MY DATA FOR THE DATA!!! The day after I found this out
I went back to Android and got a Galaxy Note which I absolutely love!! So,
needless to say, I will be selling my Apple Watch Series 3!!!! I'M SO OVER
APPLE. Also, I've always disliked the Apple watch app. The Fitbit app is
much better. IMO