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Fitbit charge 3 face very dim

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‎06-17-2020 01:02 - last edited on ‎09-16-2020 10:19 by Fitbit Moderator

‎06-17-2020 01:02 - last edited on ‎09-16-2020 10:19 by Fitbit Moderator

The face on my charge 3 Has been getting dimmer and dimmer over the last month. I can no longer even see it in the dark. I have done a hard reset to no avail as well as changing the clock face. Is this a hardware or a software problem?  I have had my charge 3 since November 2018, the watch was replaced in January 2019 as it didn’t hold any charge. I understand it is no longer under warranty But I really expected it to last longer than this. 

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‎07-01-2020 12:41

‎07-01-2020 12:41

Welcome to the Fitbit Community @Ollie2.

 

I'm sorry to hear that the face of your Fitbit Charge 3 is not as bright as it used to be. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support as soon as possible.

 

If you have any question, please let us know.

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