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Fitbit charge 3 incorrect time

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‎12-13-2023 09:11 - last edited on ‎12-13-2023 10:20 by Fitbit Moderator

‎12-13-2023 09:11 - last edited on ‎12-13-2023 10:20 by Fitbit Moderator

My Fitbit app went off after low battery,and now after charging it has lost time track and isn't discoverable by the Bluetooth anymore 

 

Moderator edit: clarified subject.

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‎12-13-2023 10:12 - edited ‎12-13-2023 10:13

‎12-13-2023 10:12 - edited ‎12-13-2023 10:13

It's good to see you participating in the community for the first time @SunsetRunner.

Thank you for providing the details regarding your Charge 3. I'm sorry to know the inconvenience. 

I've been informed that you already contacted the Customer Support team for further assistance with this; in this case, they will let you know how to proceed. Please let them know of the steps that you already tried and keep an eye on your inbox and spam folder.

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‎12-13-2023 10:25

In response to ManuFitbit

‎12-13-2023 10:25

We have tried various things to restart my charge 3,the call dropped...so I'm still hanging

The support team staff,asked me to uninstall my Fitbit app on my phone,and install again

That's where I'm now,kinda of stranded,coz my email was assigned to this charge 3 and the Fitbit app is new

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