Fitbit charge 3 screen is black

[Sr_35]

A while ago my Fitbit got wet and then was spazzing and now after it is dry I can’t get the screen to turn on. It is black and you can see the green light in the bottom and it buzzes like everyone else’s. But it is no longer a device on my app and I can’t connect it to the app unless I can see the screen for the number. Is there another way to get the number so I can try the other things that were suggested?

[postdi]

I put it on the charger and it fixed it. I also googled it and it says put it on the charger then hold the left button for eight seconds and it will reboot.

[Sr_35]

I’m sorry, I’ve already tried that and it still doesn’t work. Nothing shows up on the screen. I’ve tried holding if for longer and everything I’ve seen but I would need the code to connect it to my Fitbit but I can’t do that unless I can see the screen. 

[tayenew]

I did all the suggested things with Fitbit support staff in tow but didn't resolve it.  But as my Charge 3 was only 7 months old they did send me a replacement.  For the record, the story goes bad at the end as within another 7 months, the replacement also now died as it can no longer hold charge.  If Fitbit suggests a replacement, don't go for Charge 3. See if they will let you instead have the Charge 4 with hopes that is a better product.