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Fitbit defect

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‎05-11-2019 18:11 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-11-2019 18:11 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

My fitbit wont charge and prior to it not charging i was only able to partilly see the screen. Im not sure if its a charger issue or fitbit issue. Anyone else with this issue?

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‎05-12-2019 07:22

‎05-12-2019 07:22

Same issue with mine. I bought it last year and then upgraded to the Versa 2. The Charge 2 has been sitting in its original box for over 9 months. Finally took it out to charge it up and nothing. Tried all the steps like different USB ports, low voltage USB charger (like phone one), etc. Still a brick even after keeping plugged in overnight. Even though it is now only a few weeks past end of 1 yr warranty, customer support only offered 25% discount towards purchase of new Ionic. Seriously? Fitbit knows this has been an issue with the Charge 2 and could have at least offered to send a replacement charger to see if that fixes it. Would only cost them a couple dollars at most.

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