Fitbit isn’t syncing

[SunsetRunner]

Just updated my Fitbit charge 2. Not syncing. Can anyone offer suggestions? 

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[AfricanSoul · Accepted solution]

I havent been able to sync mine for 3 days despite trying all of the below many times.  Very frustrating as not able to track food, calories, exercise etc, a bit pointless really.  This happens on a regular basis

[SunsetRunner]

Hi there. So I finally removed the device from My account and then added it back in. After what seemed like forever (about a minute or two), it reconnected and synced the information... even the previous days... so I didn’t lose any information. Hopefully this works for you!