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Charge 2 unresponsive after firmware update

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‎03-11-2020 13:07 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

‎03-11-2020 13:07 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

I did the firmware upgrade and now my device won't come on after charging.  I've charged it over night and reset it but still the screen won't show up.  My phone can pair with it and shows a battery life but doesn't show a 100% battery so i'm not sure the device is pushing out the correct data about its battery.  Also, the green lights do not come on.  I've cleaned the connections but nothing.  Is anyone else having an issue with the latest firmware upgrade?

 

 

Moderator edit: updated subject for clarity

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‎03-12-2020 09:50 - last edited on ‎11-01-2025 07:40 by Fitbit Moderator

‎03-12-2020 09:50 - last edited on ‎11-01-2025 07:40 by Fitbit Moderator

@jeast Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Charge 2 not working after the update and thank you for troubleshooting this issue. Since the issue persist I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-12-2020 21:15

‎03-12-2020 21:15

It's called built in obsolescence. Good luck with Support. They'll blame the problem on something else. Not worth the hassle dealing with them. Find another brand... 

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