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Charge 2 not syncing after app update

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‎03-09-2020 02:50 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

‎03-09-2020 02:50 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

Oh I hate this made me sign in and the dashboard is updated won’t sync . Format is terrible . Why oh why do they do that?

 

 

Moderator edit: updated subject for clarity

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‎03-10-2020 07:06 - edited ‎03-10-2020 07:08

‎03-10-2020 07:06 - edited ‎03-10-2020 07:08

@lucymay Welcome! It's great to see you around! 

 

Let me help you with your Charge 2 not syncing with the app after the update. Which phone are you using? Is it compatible? You can try the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Regarding the new app design you can share your feedback in our Feature Suggestions board. Search for the idea first to see if one already exists so you can add your vote. The more votes an idea gets the more likely the developers will try to implement it. 

 

Let me know how it goes.

Alvaro | Community Moderator

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