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Incorrect times on Tracked Exercise & Sleep

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‎03-07-2020 14:26 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

‎03-07-2020 14:26 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

My Chage2 displays the correct time; however, both exercise & sleep activities are 8 hours out.  Having done all the "fixes" I've found on various boards I'm posting this in frustration!!!

This has been going on for a week now.

Is there a fix?

What is it??

Your assistance would be greatly appreciated.

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3 REPLIES 3

‎03-08-2020 11:36

‎03-08-2020 11:36

@David_Ogden Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your exercise showing the incorrect time on your account and thank you for troubleshooting this issue. I suggest you change the timezone on your app, save and sync then change it back to the correct one, save and sync again.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-10-2020 12:11

In response to AlvaroFitbit

‎03-10-2020 12:11

My Fitbit app is only showing incorrect sleep times, but I tried the suggested fix.

No retroactive change to sleep times, but all of my manually logged exercise times for the last week changed and didn’t change back when resynced to my correct time zone!

The sleep times didn’t change at all. Will these only change on a go forward basis?

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‎03-13-2020 11:27

In response to Cednaz

‎03-13-2020 11:27

Today times seem to be fine, phew.

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