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Charge 2 not charging

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‎03-06-2020 05:50 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

‎03-06-2020 05:50 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

Fitbit was working fine, was at low battery, not even dead, so I put it on to charge. Went to grab it 8 hours later and nothing. No charge. Dead. Is it the charger? The Fitbit itself? Not sure what to do to figure it out, never had problems with it. It's about 3 years old.

 

 

Moderator edit: updated subject for clarity

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‎03-08-2020 10:28

‎03-08-2020 10:28

@ClaireWise A warm welcome to our Community! Sorry for the delay in my reply.

 

Let me help you with your Charge 2 not charging. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves.

 

Let me know how it goes.

Alvaro | Community Moderator

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