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Fitbit not auto recognizing exercise

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‎01-31-2018 14:55 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

‎01-31-2018 14:55 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

Hi!

I noticed yesterday that my Charge 2 isn't automatically tracking exercises anymore. I have everything set at the 10 minute minimum, and it's missing my 30+ minute walks. 

 

I decided to add in the walks manually, but now the fitbit deletes steps. Example:

I went for a walk today at 2 pm for about 40 minutes. I finished my walk, and checked my fitbit app. It was synced with the Charge 2, and both read ~6,300 steps for the day. I noticed the walk hadn't been automatically added, so I added it manually. After I added the walk, my step count was reduced on both the app and my Charge 2 to ~4,300 steps. 

 

How do I fix the automatic exercise sensing AND stop the fitbit app from deleting my steps?

 

Thanks!

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6 REPLIES 6

‎01-31-2018 16:28

‎01-31-2018 16:28

Been having this issue for the past week.

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0 Votes

‎02-02-2018 06:51

‎02-02-2018 06:51

Having this issue too whereby its not recognizing long walks but it does count the steps.  If I add in the walk, it doubles my steps so I still have an incorrect record.  Very frustrating and such a shame as I have been loving my FitBit. 

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‎02-02-2018 07:42

‎02-02-2018 07:42

I've been having this problem for a week or two. My charge 2 is counting active minutes, but no longer tracks exercise. It is also not tracking my sleep correctly. I've had it for about 4 months, and it was working fine until recently.

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‎03-06-2018 02:13

In response to chestnut212

‎03-06-2018 02:13

I'm having the same problem since last Friday. Has anyone been able to fix this?

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‎05-02-2018 12:55

‎05-02-2018 12:55

I'm having the same problem.  I've reset my Charge 2 like suggested, but it doesn't help.  My Fitbit started acting up a couple of weeks ago....it's very frustrating and disappointing!

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‎04-17-2019 20:15

In response to LisaPilk

‎04-17-2019 20:15

I am dealing with the same thing. This cost too much to buy another one so soon! ( Its only been about a year!)

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