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Sweat with Charge 2

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‎02-07-2018 15:12 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

‎02-07-2018 15:12 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

My new charge 2 stops reading heart rate as soon as sensor comes into contact with sweat 

what’s the point of a Fitbit if this is the case 

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‎02-08-2018 04:35 - last edited on ‎01-31-2025 13:13 by Fitbit Moderator

‎02-08-2018 04:35 - last edited on ‎01-31-2025 13:13 by Fitbit Moderator

@Gee123 It's great to see that you've visited the Fitbit Community! I find this happening to me when there is excessive sweat but there are some things that you can do to improve this situation. First clean your tracker's heart rate sensor with cotton and rubbing alcohol. While exercising you can try wearing a sport wristband to easily and quickly remove the sweat, this way your tracker will be able to get a good reading.

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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4 REPLIES 4

‎02-08-2018 04:35 - last edited on ‎01-31-2025 13:13 by Fitbit Moderator

‎02-08-2018 04:35 - last edited on ‎01-31-2025 13:13 by Fitbit Moderator

@Gee123 It's great to see that you've visited the Fitbit Community! I find this happening to me when there is excessive sweat but there are some things that you can do to improve this situation. First clean your tracker's heart rate sensor with cotton and rubbing alcohol. While exercising you can try wearing a sport wristband to easily and quickly remove the sweat, this way your tracker will be able to get a good reading.

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-28-2018 23:49

In response to AlvaroFitbit

‎11-28-2018 23:49

I already use a sport wristband so is there anything wrong with my fitbit?

 

regards Ulrika 

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‎12-18-2018 07:40

In response to UlrikaS

‎12-18-2018 07:40

@UlrikaS Welcome! It's great to see you around! Sorry for the late response. Could you elaborate on the issue you are having with your Charge 2? When I mention a sport wristband is something besides the actual Charge 2 wristband (check the image for reference). Also check these suggestions to improve the heart rate reading on your device.

 

Sport wristband.jpg

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎06-05-2019 06:34

In response to AlvaroFitbit

‎06-05-2019 06:34

Are you saying to wear a wrist sweatband under the fitbit?

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