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Fitbit not charging

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‎09-24-2019 10:44 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-24-2019 10:44 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

Can anyone help my Fitbit has been working fine and now all of a sudden it won’t charge.. I’ve tried cleaning the charging ports incase of dirt or dust and tried the cable in different charger points. The battery flashes up as if it is about to charge but then just stays in the same position it’s been charging for a while now and still nothing.

thank you 

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‎09-25-2019 18:22

‎09-25-2019 18:22

Hi @ShaunaLee92, it's nice to see you again participating here in the Community Forums!

 

I appreciate the information that was shared in your post, thanks for troubleshooting this prior to posting too. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

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3 REPLIES 3

‎09-25-2019 18:22

‎09-25-2019 18:22

Hi @ShaunaLee92, it's nice to see you again participating here in the Community Forums!

 

I appreciate the information that was shared in your post, thanks for troubleshooting this prior to posting too. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

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‎09-26-2019 01:20

In response to RicardoFitbit

‎09-26-2019 01:20

Thank you for your help my Fitbit has now successfully charged and back up and running not sure what the problem was but seems to have sorted itself out thanks for replying 🙂

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‎09-30-2019 20:14

In response to ShaunaLee92

‎09-30-2019 20:14

You're welcome @ShaunaLee92, thanks for your reply and update. Sorry for the delay in responding.

 

I'm really happy to know that your charging concern was resolved. Please do not hesitate to contact me back if you need anything else or if you have any additional questions for me to answer, I'll be around.

 

I want to suggest you to visit our discussion forums and participate! There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

 

It was a pleasure to help you! 🙂 

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