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Fitbit screen only showing www.fitbit.com/setup

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‎04-02-2020 09:17 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

‎04-02-2020 09:17 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

Hi, I've had my Fitbit2 for a couple of years, synced to my android phone with no problems, but when I tried to charge it, it didn't show the normal battery charging screen, just the setup message scrolling across ... how can I fix this please?

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‎04-02-2020 10:22

‎04-02-2020 10:22

Hi, @Wiggers14! Sounds like your tracker may have disconnected from your account. I'd recommend trying to add it back in. You can do this by clicking on your profile in the app and then add a device.

MakMak | Community Council

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‎04-02-2020 10:58

In response to MakMak

‎04-02-2020 10:58

That's great, thanks ... I have done that and my phone app is now recognising my fitbit, but the fitbit screen is still just scrolling the setup message ... any ideas??Sent from my Samsung Galaxy smartphone.
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‎04-04-2020 09:27

‎04-04-2020 09:27

Spoiler
I am having the same problem.  My fitbit was fine this morning, it did sync and then and hour later I got the www.fitbit.com/setup on my screen.  I tried turning it off and adding it to my account again nothing works.  
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