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Fitbit scrolling through screens and draining battery

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‎08-09-2019 17:58 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

‎08-09-2019 17:58 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

I have had my Fitbit for about a year and love it.  A few days ago the watch started scrolling through the screens and draining the battery.  At first I could drain the battery and recharge it and it would stop the scrolling.  Now the watch won't respond to touch or the button on the side.  How can I get it to work again?

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7 REPLIES 7

‎08-10-2019 01:13

‎08-10-2019 01:13

I have the same problem since the firmware upgrade!

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‎08-12-2019 23:16

‎08-12-2019 23:16

I've been having exact same problem. I received mine watch January of 2018. I'm wondering if it started after firmware upgrade too. I didn't know about upgrade until I went online to try to find fix for my watch.

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‎08-13-2019 08:50

‎08-13-2019 08:50

I am having the same problem , scrolling constantly and draining the battery ..

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‎08-13-2019 15:15

‎08-13-2019 15:15

I chatted online with a rep today and no luck. Best he would do was give me a 25% discount on a new one but after talking to a few people I'm going to try to get a better resolution. It's obviously some kind of glitch that they should be dealing with. I've had mine since January 2017 so does this mean after 2 years they just screw up? So we have to buy new! Not happy!

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‎08-13-2019 15:22

In response to hfreer88

‎08-13-2019 15:22

Having the same issue as well.  Very frustrating.

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‎08-13-2019 21:38

‎08-13-2019 21:38

I think I fixed my problem by draining the battery completely and letting it sit for one day. After recharging I haven‘t encountered this bug again. Knock on wood.

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‎08-14-2019 14:25

In response to Ilium

‎08-14-2019 14:25

Thanks for the info. My next step.

Mandie Maddox
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