Fitbit stopped during firmware update

[iambydefault]

My fitbit stopped during the firmware update last night, and now it will not complete the update or sync. I have done everything- restarted it, my phone, uninstalled the app- it's just stuck, and no longer functioning. Anyone else have this issue and you were able to fix it?  It just turned itself off, even though it had a full charge. I'm guessing it's just broken now. 

Anyone else have this issue and you were able to fix it? I'm so disappointed. I was looking at upgrading to the blaze, but I'm afraid to now that this has happened- what if it has some sort of issue updating that causes this as well? 😞 

[srb217]

This just happened to me as well.  I have an iPhone 5, and it only gets half of the way through the update before stalling and won't sync with my Charge HR anymore either.  HELP!

[Lare]

I have a iPhone 6. Same issue, it stopped loading the update halfway. Help !!!!!

[bro666]

I have an HTC one M8 android phone and the same thing has happened during the update. I have tried a factory reset, but it is unresponsive, I have unpaired and tried repairing but although the device is recognised my phone give me a messager saying that the pin is incorrect and it cannot be paired. when the fitbit button is pressed I get a half filled bar and other than that, the fitbit is dead to the world

[tansyap]

Same thing for me.  I have a Galaxy S6.  😕

[xTommyG]

Same problem here - what's the plan FitBit

[SunsetRunner]

I have a Droid Turbo 2 and same problem 😞

[VaudevilleGenie]

Mine stopped about half way through...something about my Bluetooth. When that happened, I stopped the update on my phone and backed out, plugged in the band for charging and when I unplugged it, it was working.

I'm reluctant to do any updates since the Fitbit is so touchy with my S5 that half the time, I have to manually sync it. I think until something is posted here about a patch or fix, I will just ignore the red update.

[traciey]

i had the same thing happen.  It got really hot during the update and shut off. I called the company and they are sending me a new one.  You should call them.  

[cidcas]

Same here with my galaxy S5, might be a coincidence but I fully charged my tracker just before the update and now it won't turn on/tried charging again. Same thing.

Before all this I did the same uninstall, restarted phone, installed, restart phone to no avail. Only had it since December and until now I absolutely loved fitbit. May have to revisit that opinion I'd this doesn't get resolved soon.

[Maevethebrave]

FITBIT FREEZING IN MIDDLE OF AN UPDATE

My fitbit app noted that there was an update available. I followed instructions to start the update. The tracker showed a progress bar on the black screen. Halfway thru it froze. I could not restart the tracker, unpair it, turn it off - nothing worked, the tracker and app would not respond.

I went to this community page and noticed that several people had the same issue. I noted one agent suggested using remove this charge HR from the settings in the fitbit app and setting it up again, however in the middle of an update, the app will not let you do this.

I contacted live chat; the agent suggested powering down my iphone and turning it back on again. This worked to "unfreeze" the tracker and return it to normal and we tried the update again, here's what we did:

• First make sure both your tracker and your phone have full battery life
• Make sure your tracker and you phone are connected thru your bluetooth (after powering down my phone I tried the update but had lost the bluetooth connection between the phone and tracker)
• If the update freezes again for any length of time, turn your phone off and on to " unfreeze" the update and try again
• keep your phone and tracker in close proximity during the update.
• It took about 5 minutes for the update to go through. The fitbit app indicated that the update had been sucessful
• If you can't do this on your own, try the live chat (it was faster than holding for a live agent on the helpline)

You could also try the update by connecting your tracker directly to your computet instead of using your phone.

I hope this helps...I also suggested to the agent who helped me that they post this solution on the community board

[iambydefault]

Unfortunately, I have now tried your suggestions and it's still
unresponsive and stuck. 😞

[iambydefault]

That's my next step! What information did you have to provide to get your replacement?

[DJMarcks]

try this

[iambydefault]

No go 😞 thank you though.

[honeydewranch]

I have a Samsung S5 it did the same thing during a update. Not happy about it

[Nilesh_Rana]

I have faced same issue as well... I tried to update firmware a day before yesterday n since that it's stucked on half way processing bar... nothing happening with the tracker... try to restart n reset as well but not responding at all... once dried the whole charging n got blackout on tracker but as I charged again that half way processing bar comes on screen. For this issue mailed to Fitbit customer care n even chat yesterday night but issue still unresolved n even no response from Fitbit team as per chat person assured me will get mail from higher supporting team but no response at all.

[RLuther]

My HR stopped, too during update. I have Galaxy S6. What now FitBit??? Quite upset.

[WendyB]

Are you moving it? Looking at it?

I find when an update comes down I need to let it do it thing. I walk away. I plug it in see the update come down and i walk away. It works every time. I think people get to hurried for some reason

[Gashford]

please fix this..fit bit now frozen