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Fitbit unable to resend Verification Email

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‎03-08-2019 07:38 - last edited on ‎11-17-2020 11:22 by Fitbit Moderator

‎03-08-2019 07:38 - last edited on ‎11-17-2020 11:22 by Fitbit Moderator

Hi, my fitbit verification email has expired and i am not able to get fitbit to resend a new verification email. Any advice?

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7 REPLIES 7

‎03-08-2019 11:54

‎03-08-2019 11:54

Hello and welcome to the forums @Charge3_Newbie 

 

A moderator has been notified and should be stopping by to help you out with this.

 

While you're here, take a look around the Lifestyle Discussion forum area. You can join in the various discussions, share recipes or get some tips on healthy living. It's a great forum.

 

Hope to see you around more often.

Stepping in the U.S.A. since September 2013. Android 14

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‎03-09-2019 08:59

In response to Odyssey13

‎03-09-2019 08:59

@Charge3_Newbie Welcome to our Fitbit Community! I'm sorry about the issues you've experienced with the verification email after it expired.

 

Due to this, I'll forward your case to our Support team so they can review this and provide a solution. You will receive an email from them soon.

 

@Odyssey13 Thank you for your help my friend!

 

I'll be around if any question arises! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎04-28-2019 15:24

In response to Odyssey13

‎04-28-2019 15:24

When I logged on I have an email address that didn't exist by mistake. I've since set up an email using the one I provided during initial set up but I don't have the verification email. Since the account didn't exist at the time is guess it didn't go anywhere . How can I get the email resent?

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‎11-15-2019 14:10

In response to JuanJoFitbit

‎11-15-2019 14:10

Hi, I recently bought my fitbit and have been trying to resend my verification email as well but I am having this same issue. I ask to have the email resent and still don't receive an email. Can I receive some help as well on this? Thank you

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‎11-15-2019 15:53

In response to Dottie7799

‎11-15-2019 15:53

Hi @Dottie7799  Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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‎07-06-2020 06:24

In response to ShelleyMargaret

‎07-06-2020 06:24

what does your current email verification has expired mean?

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‎07-06-2020 06:58

In response to rfotland

‎07-06-2020 06:58

Hi @rfotland  that's a new one for me. Why not ask support at the number listed above.

Stepping in the U.S.A. since September 2013. Android 14

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