Fitbit won't sync after dying

[Kunkel1]

The fitbit dies, then once it is charged again, it won't sync to my phone or computer and the time is off. I have tried restarting the phone and fitbit as well as letting it drain dead again with no luck. The only way I can make the fitbit sync again is by doing a factory reset on it.

[MariamV]

@Kunkel1 thanks for joining us here in the Community! That sounds very weird, indeed. In that case, I would recommend setting up your Charge HR as a replacement device without unpairing it  by doing the following:

1. From the Fitbit app dashboard, tap the menu icon in the top left corner.
2. Tap Devices.
3. Tap the + icon in the top right corner.
4. SInce you're replacing your tracker with itself, tap Charge HR. 
5. After choosing your Charge HR, follow the onscreen instructions to continue.

Let me know how it goes, I'll be around! 

[Duchess46]

This is the same problem that I am having. I tried your suggestion but it just says loading and will not go any further

[MariamV]

@Duchess46 thanks for joining us! Yikes, that doesn't sound too cheerful.  However, let me do my best to help you with this! Have you tried a restart already? If not I recommend doing the following:

1. Plug your charging cable into the USB port and insert the other end into the port on the back of your Fitbit Charge HR. Your Charge HR will begin charging.
2. Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number (e.g. "V122").
3. Let go of the button.
4. Unplug your tracker from the charging cable.

Also, make sure that your Charge HR is up to date. Having the latest firmware can avoid any malfunctioning. Follow these instructions to update your tracker from a computer. Let me know how it goes! 

[Kunkel1]

When I try to connect it to the phone, it gets to the last step, where is makes the connection after I enter the numbers, and it stays there forever.  It does the same thing after restarting both devices.  The only way it connects is after doing a factory reset on the fitbit.

[Duchess46]

Thank you I think that I have it working.

Had to delete everything and reinstall

Sheila

Sent from my iPad

[Duchess46]

This worked for me. This is going to be a pain if this continues



Sent from my iPad

[deacon12]

Purchased my Charge HR in November, 2015.  Similar problem but no luck with factory reset.  

Hoping to try your suggestion but can't get past 1st step.  Can't find Fitbit menu in upper left corner.  

Problems:

battery draining

not syncing/pairing

wrong time

I have already sent email to Support this morning.

Any other suggestons would be appreciated.  Need the HR to track my heart rate.

[teeth_13]

when you refer to the Fitbit app dashboard, are you talking about on your phone, or on your computer? I am having the same problem, I cannot get my time to sync. Additionally, there are times I wake up in the morning and I already have in 2000+ steps. That has happened even when not wearing the fitbit after only having it for 2 months. It has caused me to give up on it for the last couple months, but I would like to wear it again.

[Duchess46]

Phone

I reset back to factory and now it is working

Sent from my iPhone

[MariamV]

@Duchess46 thanks for the update! I'm sure your Charge HR is going to work excellent for you this time. Thanks for sharing what worked for you!

@Kunkel1, @deacon12, @teeth_13 welcome to the forums guys! 

@deacon12 I believe that if you've tried with the factory reset without any luck then I recommend waiting for our Support Team's response. 

@teeth_13 & @Kunkel1 I recommend a factory reset just like @Duchess46 suggested. If that doesn't work, please get back to me so we can analyze this further! Good luck and I'll be looking forward to your new comments. 

[Duchess46]

You have to delete the charge Hr link off of the Bluetooth setting on your phone before reinstalling



Sent from my iPad

[MariamV]

Awesome, great suggestion @Duchess46! In that way you'll be able to start fresh and get your tracker working as good as new! 

Happy stepping and I'm so glad to see helpful users like yourself in the Community! Keep up the great work. 

[teeth_13]

I tried the factory reset. It erased everything and I tried loading it as a new Fitbit on my phone app. The time came up again wrong. I erased everything again, and now nothing comes up when I push the button. It was ugly charged before I did the factory reset, so I know it's not that...

Sent from my iPhone

[MariamV]

@teeth_13 welcome tot he forums! Yikes, I'm sorry to h ear about your buddy.  Let's try this:

1. From the Fitbit app dashboard, tap the Account tab.
2. Tap Set Up a Device.
3. Choose your Charge HR and follow the onscreen instructions to continue.

If that doesn't do it then, I recommend contacting our Support Team for a second opinion. They definitely have the proper tools to take a deeper look into your tracker's behavior. When you contact them please let them know about the troubleshooting steps you've followed to fix this. By doing that you're helping them to provide you with a quick solution. Let me know how it goes! 

[CristinaTrovati]

Had the same problem for the last couple of days. Fitbit ran out of charge during the night and wouldn't sync in the morning. Was afraid to take most of the reboot/resynch steps out of fear of losing my data. Just waited for the support team reply, trying to synch every other day. The reply never came but on the 7th or so try, a few days later, it synced! Waiting for a day or two might fix the issue on its own. At least it worked for me!

[LexiC]

Same here, I have the Fitbit versa though.

[deacon12]

Report it to fitbit if you are still in warranty, they will replace. May be with a new one or a reconditioned one. Good luck

Sent from my iPhone

[Duchess46]

Mine was out of warranty tried working with support.

They gave me a 25% coupon to purchase a new one

Sent from my iPad