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Fitbit wont sync after trying everything

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‎12-04-2019 13:08 - last edited on ‎09-06-2020 19:49 by Fitbit Moderator

‎12-04-2019 13:08 - last edited on ‎09-06-2020 19:49 by Fitbit Moderator

I have restarted my phone and the fitbit, I have deleted the app and re-downloaded it, I have turned Bluetooth off and on, I have clicked on the sync tab over and over and over. Done all of this multiple times. I know it is still collecting data, but it would be great to see what I've done over the week instead of it saying all zero steps. I'm not sure what else to try. 

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4 REPLIES 4

‎12-09-2019 11:49

‎12-09-2019 11:49

I'm having this same issue. It seems like an update went out last month and after that they sync between my Charge HR and my phone is very spotty. I've restarted both, reinstalled the app, removed/added my Charge HR, reset bluetooth, etc. and nothing has worked yet.

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‎12-12-2019 09:08

In response to jschir

‎12-12-2019 09:08

Type of phone? 

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‎12-12-2019 14:02

In response to Rich_Laue

‎12-12-2019 14:02

Samsung Galaxy S4
Charge HR
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‎12-13-2019 00:37

In response to guppyl

‎12-13-2019 00:37

Same on Google Pixel 3. I try to disconnect my device and now it does not reconnect anymore

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