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Fitbit3 loosing time and difficulty syncing

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‎09-28-2020 10:33 - last edited on ‎09-28-2020 13:29 by Fitbit Moderator

‎09-28-2020 10:33 - last edited on ‎09-28-2020 13:29 by Fitbit Moderator

I bought a replacement fitbit charge3 in March, everything has  been fine but now it has difficulty syncing and is loosing time. Yesterday it was nearly by an hour.

I rang customer help, which happens to be in South  America, I'm in the UK. Firstly I was told it was my Android pad, when I told him it had been syncing find with it before.  He then said the fitbit needed to be updated and everything would be fine. 

So after an hour of trying to get it to sync to update it is now updated. But it is loosing time is still. No idea what else to do.

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‎10-03-2020 07:47 - edited ‎10-09-2023 03:41

‎10-03-2020 07:47 - edited ‎10-09-2023 03:41

Hi there @Pangym, welcome to the Community Forums. I'm sorry to hear that your Charge 3 isn't syncing to your Android pad and is losing time. I understand where your concern is coming from. Thanks for the details provided in your post and for trying to solve the syncing difficulties. 

Since you've exhausted all troubleshooting steps to solve the syncing issues and have also contacted our Support Team, feel free to contact them back so they can continue to assist you on this matter. 

Maria | Community Moderator, Fitbit


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