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Floor Count not accurate

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‎02-15-2019 12:28 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-15-2019 12:28 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

My Charge 2 does not count all the floors I walk.  I walked 11 floors this morning but it only accounted for 8.  Seems to be that is goes to sleep at night and does not wake right away or sometimes when it is in a sync cycle.

 

 

Moderator edit: Subject for clarity 

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‎02-15-2019 12:58 - edited ‎02-15-2019 12:59

‎02-15-2019 12:58 - edited ‎02-15-2019 12:59

Be sure you are going up 10 feet in elevation. Also your arms need to be moving. So if you are holding on or carrying anything it will not count. You also cant stop along the way either

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Wendy | CA | Moto G6 Android

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