Floors not counting

[AnnaPuga]

I just realized they haven’t been counted since feb 8th.

[SteveH]

Your fitbit tracks floors by measuring changes in air pressure through a small hole in the back of the fitbit. If this hole becomes blocked then it can cause this problem.

Try cleaning it with, for example, an old toothbrush or a can of compressed air. Don't poke anything into the hole though as this can cause more problems.

[AnnaPuga]

I have a charge 2 and don’t see any holes. There’s 3gokd circles but they’re not clogged with anything

Sent from my iPhone

[SteveH]

Have a look at the following thread. It has a picture showing where the hole is:

https://community.fitbit.com/t5/Charge-2/I-found-a-tiny-hole-in-my-Fitbit-Charge-2-is-that-normal/td...